David H.

Do NOT use Bloomex or you will end up stressed and having to go to court to get your money back when they dont deliver till 4 days late!

I ordered 48 long stemmed roses from Bloomex, to arrive at our house on December 11 for our 50th anniversary. They were to be a surprise for my wife, and were to start a sequence of events that included my giving her a gift of 2 more gold covered roses (to make it up to 50 roses) and a picture which I knew she loved. Bloomex have successfully ruined everything and gone even further by ensuring we couldnt go out for two days as we waited for a delivery that never took place.

I rang twice in the weeks before placing the order to ensure that the company delivered to Port Macquarie and that their "Friday special" WOULD arrive on time. I was ASSURED that if I placed my order early enough it would.

I placed my order on Wednesday 2nd December - 9 days before the flowers were required and several days before the cut off date they gave me for delivery to Port Macquarie, and received an acknowledgement of the order for delivery on Friday 11th December. On the order I even allowed an extra day just in CASE (allowing for delivery on 12th) but pointing out anything later was pointless.

On December 9th I contacted the company to again ensure we would get delivery and was AGAIN assured everything was on track and they would arrive on Friday.

On 10th I received an email stating an order status change and I AGAIN contacted Bloomex to be told it was normal practice to send that email and the order was in the system and being actioned.

On December 11th - the day of delivery - I stayed home ALL day to ensure I was there for the delivery and it didnt go astray.

When it hadnt turned up, at 4pm I rang and was again assured the delivery WOULD take place on that day!

It was then she mentioned it was being sent by Fastway, which concerned me and I voiced to her that the local branch was hopeless, but she was CERTAIN the delivery would take place!

It didnt!

On Saturday morning 12th, first thing, I rang Bloomex AGAIN and spoke to the same lady. She seemed unfazed by the non delivery and AGAIN promised the delivery would take place on Saturday.

Knowing the local Fastway arent open on Saturday I wondered HOW that would happen, but she didnt seem to be even remotely worried about it. SO, I stayed home all day AGAIN and all for nothing, because NO delivery arrived!

So not only had they taken my money and failed to fulfill the contract thus ruining a sequence of events that had been set up to commence when the flowers arrived, they also were responsible for two days of stress waiting for the delivery that never took place, and forced me to stay home all day on my anniversary and the day after!

I was not sure if they were merely incompetent or also sadistic and utterly unfeeling! There is NO excuse for non delivery given all the trouble I went to to ensure it DID take place and even less for not checking up when I alerted them to the non delivery - TWICE.

Either they sent the flowers by courier too late or the courier they chose was a bad choice. Either way it was not MY fault they didnt arrive.

First thing on Monday I rang Bloomex and was told there had been a problem with several orders and that my flowers would arrive that morning.

I told them NOT to bother as the occasion they had been required for was now three days past and worse still, the flowers had been collected by the couriers on Thursday afternoon, meaning by Monday morning the FRESH cut flowers were already over 3 and a half days in transit and therefore clearly past their best. I requested a full refund and said I would refuse delivery if it came.

They have refused and offered me 50% refund!

These people are appalling. Not only do they not care that the order didnt arrive, they dont even think they should give the money back.

DO NOT BUY FROM THEM! THEY ARE DREADFUL!

A comprehensive range and simple order system combined with a great price makes this an excellent site to buy from.