Purchased 2 Japanese maple trees at $82 a piece. One immediately died upon receipt. Leaves were curling in when I took it out of the box. Followed instructions from customer service to pot it and try and save it. Asked for a replacement and told "you would need to pay $ 44.98,1/2 cost of the plant that died, plus 24.95 shipping costs at a total of $69.93." So it seems the customer is responsible for being delivered an essentially dead tree and then expected to pay $12 less for a replacement.