David J.

Ordered an advent calendar from them (Box of wonders). It was in stock and they took my money immediately. The day after I got an email from them to say it had been shipped - 'prepare to be excited' the email said. A week later, no delivery, but another email asking how my delivery was. A bit odd. I tried to contact them, their online chat was not working, no phone number, so I had to email them (at the address provided on their website). No response after 2 days. Eventually I managed to get in touch with them by online Chat. The 'advisor' told me it's out of stock. Yes, I know - but it wasn't when I ordered it, and you'd taken my money and told me it had been shipped. Well, apparently it had not been shipped and it is common for them to send this email before shipping! I mean, that's poor service to start with, but then to not communicate to you that it's out of stock and not being shipped is even worse.
To add insult to injury, when I asked for a refund they said that will take up to 5 days! Are they sending the refund on a camel? They seemed to have no problem using the modern, instant banking system when taking my money.

Avoid like the plague, unless you want to enter a lottery of whether you actually receive your order, and having to spend unnecessary hours trying to resolve it.

Edit - 6 days later and I have still not received a refund from The Body Shop. They are truly a company to be avoided. I will now have to start a paypal resolution to get my money back.