David K.

After my husband had taken his vehicle to Hardcore Hot Rod for a complete professional re-paint, I decided that I also wanted to have my 2012 Nissan Murano touched up to remedy those small chips and scratches that were most visible. As this car was relatively new and had never been in any type of an accident we felt that this would be an easy task for professional painters. I took the Murano to Hardcore Hot Rod, although in hindsight the major blunder that was committed by us was not waiting to see what the quality of work performed on my husband's vehicle (a mistake we paid dearly for but Hardcore's owner benefited from).
Upon taking the Murano to Hardcore Hot Rod the young man working the front desk went outside, with me, to inspect the Murano for the chips and scratches. We circled the vehicle while I pointed out all the discrepancies while he took pictures of them. After this process was completed we were advised that we would receive an estimate while the owner inspected the pictures and formulated the estimated. We did not hear back from them even with our phone calls and emails. We went to their facility we went to their facility and where they advised us that the estimate to repair all of those chips and scratches would be $1,150. Remember stated above, a 360 degree evaluation was done with the vehicle owner pointing out all of the discrepancies with the Hardcore representative taking pictures.
After leaving the Murano with Hardcore Hot Rod for two weeks we received the vehicle back. When we picked up the vehicle ironically there was no owner available to discuss those issues that we immediately observed. We inspected the vehicle and realized that all the large chips, scratches, etc. On the rear of the vehicle still existed along with marks on the side of the vehicle. Days later we took this issue to the owner whose justification was that he had only given an estimate to fix the smaller barely visible marks on the front of the vehicle and not all the scratches, chips etc. What! Why in the world would any vehicle owner outlay $1,150 to touch up those scratches/chips that were barely visible on the front of the vehicle and leave those discrepancies on the sides and rear? After reviewing issues all around the vehicle and their representative taking pictures of them how can you even give a customer a justification like that unless your sole purpose was to take advantage of them?
Finally, post arguments, the owner agreed to finish the job as it was portrayed to us so when the inspection/evaluation was being completed. We once again, inconveniently, returned the Murano to him for what he stated would be a two day project. Four days later we had received no communications from Hardcore so use of our vehicle for the weekend was an improbability. In the end that two day turn around really took five days with no status updates ever received (at least not on our home voicemail or either cell phone).
I received the Murano back again from Hardcore Hot Rod and once again there are still multiple scratches, chips that are visible. I expended $1,150 and I STILL have a vehicle with scratches, chips, etc. so what did I really pay for? If a complete job can't be performed the quality work that they promise should never be made. It is very, very obvious that customer satisfaction is not the priority with Hardcore Hot Rods but what is the priority is the owner maximizing his profit at the expense of giving the customer a quality product.
Think very carefully where you take you vehicle for any paint repairs. Use the Fairfax County publications that recommend certain facilities, use AngiesList for those facilities that have had NO issues.
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Miserable experience. Sent us items that did not fit, although we knew our size for the last 25 years, but their items run small. Because of this I returned items, they charged 21% for postage and restock so I end up spending $14 and getting absolutely nothing. They won't do that to me again, especially since many of the sites offer free exchanges for their product not fitting properly.