I don't think you can trust this company, I had a number of issues of concern.
1. The company would not provide an ETA. I was aware it might take some time but after 5 months nothing had been done.
Eventually, the Project Manager (John Spenser) stopped replying so I sent an email to customer service requesting a new PM and got no reply.
Since they were not replaying I tried calling them but the phone was not working.
2. The project manager kept saying he wasn't getting my emails because they were in his junk box - doesn't seem professional.
3. The project manager kept saying finance sent me the invoice i requested. I definitely did not receive it and has to keep following up asking the project manager to send it himself.