I have had a few transactions with this company. Like the other posters said be very careful what you bid on. I bought some new amateur radios and they were just as described. I was pleased. Then I went out on the limb and spent over 3 grand for a new "open box" lot. Well there was a lot of good things but a lot of junk too. First, two of the 5 featured items were not even in there. Simply it was worth about half of what I paid. I put in a dispute. I have never dealt with a more unhelpful, rude customer service department ever. They send form emails, they do not answer the phone. Just terrible. I won my dispute but it took way over a month. I only won because the auction description was listed as new. So my advice is to never buy anything but new, name brand surplus.