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I am so relieved that I have just taken our hotel off the booking.com site. I have never had so many problems and have had to deal with so many arrogant and useless people.
This organisation takes 15% on the hotels income (or their portion of it) but does nothing to resolve problems and is actually usually the cause of the problem. WE have a great reputation rated 5 out of 5 on tripadvisor etc but feel working with booking.com will tarnish this and be detremental to our long term success. I dont want to be dealing with problems due to lack of information, up to 18% cancellations and the resultant disputes. We want people to stay and enjoy themselves not be in disputes with them.
Goodbye booking.com, it really wasnt nice meeting you
Tip for consumers:
Book direct, you will often get a better price, upgrades, freebies as the hotel will see you as their customer.
David N.'s review of Booking.com earned 7 Very Helpful votes
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Hi David,
I'm sorry to learn on your feelings and would like to offer my assistance. Please provide your hotel ID or alternatively email me at customer.web@booking.com
Regards, Tal
Booking.com Customer Service Team