I've been a loyal customer of Despair, Inc. for over 10 years. I order calendars as gifts for my clients and placed this year's order in late November, 2018 and this was immediately acknowledged, assuring shipping in a week or so. The middle of December approaches and I send them an email to their customer service with no reply. I try calling what is supposed to be a live number to no avail. It takes messages that are not returned. I try another number listed through Hoover's Inc and it seems to be an individual's phone number. Now I have disappointed clients, no calendars and it's January 2019.