David P.

Where to start? Well, on June 1st, I ordered two Raybestos disk rotor hubs. I kept track of the shipping progress. These were drop shipped from their LA source. Part box made it to Sacramento where the label had to be replaced due to missing/damage to the label. Then, once it arrived in Sparks, Nevada, further damage was noted and delivery was delayed due to damage (from June 9 to June 10). The box the delivery driver physically handed to me was 38.5lbs, rated for 65lbs, and inside was ONE ROTOR HUB weighing 38lbs. I ordered two. The shipping label said the package weighed 80lbs, however, that is clearly indicated by the fine print as *estimated*. Nonetheless, two rotor hubs would weigh just under 80lbs. That delivery driver isn't going to be shouldering 80lbs up my long driveway. Sorry Bub, you just aren't that physically fit and your company policy is you put that kind of weight on a hand-truck. When the delivery guy handed me the box, I looked at it (the box), I thought it odd that it didn't show any damage, like it should have had shipping scuff marks, etc, much like it had been replaced. After all, the shipping tracking history said it was damaged. I opened the box, and inside was ONE ROTOR HUB, and the box it was in was damaged. Given the weight of these things, it is reasonable to experience that situation. Which means, as a shipper, you pack 80lbs well BEFORE you send it! Nevertheless, the packing inside appeared to have been done by a 6th grader shipping lightweight toys. Not sure who did that, and I don't care. I immediately notified Parts Geek on their website of the missing rotor, and naturally, this is when the baloney starts with their offshore complaint department (INDIA). They want pictures. Okay, I sent pictures. Then the email chain starts, always offering excuses, never a solution. Long story short, here it is nearly a month later and they are still making excuses as to the location of the rotor hub. So here's reality: Stuff happens with shipments in FedEx, UPS, USPS, etc. BUT, the sign of any good business ESPECIALLY if they are on-line, is they correct their errors when something goes wrong without being a monster pain in the a** about it. This was not my fault in anyway. Bottom line: the rotor is lost forever (if it actually got shipped) and I am going to have to call my CC company and reverse a partial charge for an incomplete shipment. PartsGeek has failed at every turn, and if there were a lesser rating such as -1/10 a star, I would gleefully give it.

This transaction was rated as less favorable compared to:
A root canal without anesthesia.
A colonoscopy while awake.
Hearing your Urologist sneeze really hard while you're having a vasectomy.
Finding out your wife was having sex with the garbage man (Wait, on second thought, this really could work to your advantage).
Receiving a ‘greetings' letter from the IRS.
Receiving 100 lashes with a cat-o-nine tails then dunked in 34 degree salt water.