David P.

I've gone back to ordering from Ocado after being let down so many times by Waitrose. Everything I order turns up, the use-by dates are more than acceptable and the driver lugs my groceries up five flights of stairs (unlike Waitrose who require me to decant my groceries into bags on my doorstep). And Ocado take their bags back...
[Order no: *******005]

Yet another successful order completed by Harts of Stur. Fantastic service; I couldn't recommend them highly enough.
(Order No: *******)

Evri have just delivered a box set valued at £100+ - bloody awful as per usual. Intercom buzzed - was met by a tirade of angry-sounding eastern European. At least they buzzed my intercom and spoke before leaving my parcel on the doorstep. I don't understand why anybody would use them...

I would have liked the option to award no stars.

I ordered a book from WeBuyBooks via AbeBooks on 12th March. Sadly, it was sent via Whistl.

A couple of days later I was told by Whistl that my book would be with me the next day, the 15th March. After waiting around expectantly I found, via their tracking page, that it had been marked as delivered. Of course, it was nowhere to be seen.

Subsequently, after checking with Whistl, the bookshop found that my book had been wrongly delivered (up the road to No. 25 - I live at No. 3). Visiting the address - in heavy rain - I was told that neither hide nor hair had been seen of my parcel.

Given it's their raison d'être I wouldn't have thought that the delivery of a small, letter-box-sized parcel would have been beyond Whistl's grasp; much to my annoyance it obviously is.

I feel particularly put out inasmuch as the edition of the book that was lost is not that easy to get hold of in this country.

Incidentally, I have purchased books from WeBuyBooks and AbeBooks on many occasions in the past and have nothing but good things to say about both companies.

WeBuyBooks has refunded me in full.

Whistl Tracking No: JD**************
Abebooks Order #*******

Ordered two houseplants which arrived today in perfect condition. Couldn't be happier: would recommend.

Re: ORDER #*******

Great prices, package quick to arrive. Always a pleasure to deal with - would highly recommend.
Order #*******

Received some records I had ordered today - through the post... Yes! - today, a Sunday! - and from the Royal Mail no less! And they weren't two months late.! Will wonders never cease?

Am off to pour myself a quick snifter before lying down for a rest so as to recover from the shock.

Credit where it's due. If this kind of service continues the Royal Mail may still be in existence this time next year!

On 26 May 2022 I put in an order with Matalan for a pair of tan desert boots. Two days later, via a courier, I received a totally different pair. I emailed them the same day to inform them of their mistake: It's now 7 June and I have yet to hear back from them (they say they aim to reply in three working days). To add insult to injury they expect me to pay the £2.99 cost of return via their 'online returns portal'. I'm absolutely disgusted at their shoddy service.

Great service with trustworthy rating of condition; and I'm giving some wonderful books a new home, What's not to love? Would highly recommend...