DAVID P.

First, this site is NOT A RIP-OFF site as another review states. Second, I switched over to Tommy Chong after the company I was using for 5 years decided to stop fulfilling orders even though their web site was accepting them along with payment. On just my SECOND order there was an issue with delivery as the USPS was showing it was delivered and I had not received my order. I called Tommy Chong to let them know and they immediately sent me another bottle of CBD despite the delivery issue not being their fault. The woman I spoke with also told me if the original order showed up to go ahead and keep it, on them.
THIS is how great customer service is supposed to happen and they have made a definite repeat customer out of me.

UPDATE JUNE 26,2023 - I received a refund on my order, but only after filing a complaint with the Better Business Bureau which is what finally elicited a customer service response from 4WP. I have purchased numerous items from them over the years and this will be the last time i purchase from them. -UPDATE JUNE 26,2023

I ordered LED headlights for my wife's Jeep on 1 April, 2023. They shipped directly from the manufacture and I received them on 26 April. As soon as I received them, I opened the box to inspect them and the first one I picked up rattled as it had something loose inside of it. I contacted 4-wheel parts the next day (27 April) through their online customer service complaint form and have failed to receive anything other than an automated response. I filled out a second form on 23 May. I have also called their customer service line numerous times and spent anywhere from 45 to 60 minutes on hold without ever speaking to an actual person.
At this point I am well past their return policy timeframe and STILL have not received a response from the company.
At this point, I have filed a complaint through the Better Business Bureau.
DO NOT BUY FROM THIS COMPANY. Their customer service is non-existent.