David R.

Horrible customer service, they don't want to talk to you, the only communication is threw email then when you ask a question you get automated emails. Monday 1/10/22 I received a text from FedEx delivery stating my package is delivered at front door I open door nothing walk down three flights to see if package was left in lobby still nothing. I had to take a lost of 168 dollars because the company don't believe I never received that package and according to FedEx website after they deliver its no longer there problem. I ask my superintendent of the building to take a look at the cameras and let me know if FedEx delivered packages today at 10:28am. When I got the call back from superintendent he said no delivery today he didn't see FedEx delivery in the building. If touch of modern gave me a refund I would of ordered the same three products but change shipping address. Nobody cares.