David S.

Their customer service stinks! It's nearly impossible to actually talk or get emails answered in timely manner. Their technical support is even worse. They've been working on a simple problem that every other listing service has been down for over a week with no clue as to when it will be corrected.
If you need assistance during the weekends, you have absolutely no chance of reaching anyone.
Do yourself a favor and don't even consider Auctiva for anything but a broken down service charging for a service that can't, and won't, deliver.

The reason I stopped purchasing on Alibaba is the price on the website is very rarely the price honored as advertised, You'll see prices like ". 50-. 90 USD ea MOQ 200." When I try to order 500, the price quotes is $1.75 each. When I ask why the price on the website is. 50-. 90 USD, they tell me "that's not our company" or "not our website" or "that's for lesser quality." Purchasing from Alibaba really is an exercise in futility.
I'm only buying U.S.A. from now on.