Dawn C.’s Reviews of Surrealunicorn & more

Dawn's Profile

Reviews 2
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190

Surrealunicorn

Gadgets

“Items never delivered and won't refund”

7/19/19

I ordered bras from Surreal Unicorn FOUR months ago. They refuse to send a refund and keeps claiming they've sent the items. DO NOT order from this company! You might as well throw your money in the trash!

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Sammy Dress

Prom Dresses

7/16/15

I ordered 2 items. One i received 3 months after ordering to get two different sizes. The top was a medium and the bottom the tag was torn out which was clearly a small. The second item I never received. It has been over 4 months. I have been back and forth with customer service and getting no where.

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sammydress h. – Sammy Dress Rep Over a year old

Dear Dawn C.

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en

Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.

We are looking forward to your message here!

Kind regards
Sammydress Customer Service
http://www.sammydress.com/