I was excited at first, and it all seemed great. Then I had technical difficulties and you can't reach anyone. It always rings, then the voicemail greeting says everyone's busy please leave a message. They don't get back to you right away so that when they do, you aren't available or don't have the kid's phone with you (because the kid is at school... duh), so nothing can be done. I have tried uninstalling it and reinstalling it, but my son's phone still will not allow him to dial the emergency numbers under a time restriction as it is advertised on the company's site. VERY unsafe and VERY frustrating. I am giving them one more chance, then we are moving on.