This is a follow up to my previous review. I finally spoke with the person I spoke to last week after multiple calls and emails with no response. He told me he did reply after I sent him photos and that I did not qualify for a refund. I received no email or call. Once again he said the back of the canvas won't be seen when it's up on the wall. So much for customer satisfaction and courteous service. He did say something about my review! I would have removed my review had someone expressed an interest in customer satisfaction.