Dawn M.

THERE ISN'T ENOUGH TIME IN MY DAY TO WRITE WHAT I HAVE BEEN THRU WITH THEM. MY FIRST ALMOST $500 ORDER WAS A TOTAL RIP OFF. I ORDERED SO MUCH BECAUSE I WAS SUPPOSED TO RECIEVE 40% OFF EVERYTHING AND FREE SHIPPING. Well instead they took it upon themselves to apply some code that was buy one get one free, and only applied to 2 items! Then they charged me 24.99 for 2 day shipping which I didn't want or need. Wanted free shipping as advertised. Before I knew all this had occurred, I quickly placed a 2nd order of almost $300 and. Things needed to be returned and the nightmare ensued. I am still fighting with them since xmas. My first two returns were refunded incorrectly. It's like they just gave me whatever they felt like or don't have an accounting department to figure things out. When I was able to speak to a human back then, some of them were so snarky and rude i felt like strangling them thru the phone. Every time I was allegedly connected to a manager, I was hung up on, unable to get through again after spending hours explaining and holding. I recently returned the sweatshirt that came almost 2 months after xmas and they are pretending not to have it and offering a store credit. That would normal be fine with a company I trusted but as it is, my existing two credits mysteriously disappeared when my son went to use them. So I guess they are offering a virtual store credit just to make it sound like they are doing something. From what I read, they are in financial trouble and not paying their vendors. Hence, vendors are not supplying their product, yet that doesn't prevent KL from selling them and taking payment. All this is just a taste of what I have gone through and it still ain't over. If anyone knows how to start a class action lawsuit, please let me know. I am ready to drop a bomb on that place. Except I kind of feel bad for the employees because they are being put in a terrible position, and probably being paid in "store credits" at this point. I don't see them being able to survive this. They really fu**ed up this time and I doubt they will be able to make a come back.