Nicholas D.

So I called yesterday and asked to speak to a supervisor and was transferred to Owner Services. I explained everything. How the renovations were supposed to be complete and are not. How the GM told me to have the owner change the contract into my name back in October - we check in on December 23. How I misinterpreted his advice as do this now and that I asked the owner to do this now. And guess what? She said if the owner calls in they will offer a one time exception to the $99 fee. She said she needs to access the owner's account to verify a few things. And to make sure there has never been given a one time exception. I clarified that the exception would be based on my situation and not her and she agreed even if the owner was given a one time exception it would not be based on that but instead my situation. Not bad huh guys see what persistence can do? Have not heard back from owner yet she probably isn't excited about calling but hopefully she will.

So i got the owner on a 3 way call and we got connected with Carrie from Owner Relations and she found Rhayla to confirm my information and today Rhayla denied saying she would offer a one time exception to the $99 fee. I asked if we could listen to the recording from yesterday and she wouldn't allow it. So forget policy now we are talking poor character and people plain lying. Yuck!