D B.

I ordered a birthday gift online at Prohockeylife.com, it was during an online sale. Their shipping policy stated Pro Hockey Life orders take 24 to 48 hours to process and ship (business days) so I felt comfortable it would be delivered on time. Unfortunately this was not the case, they did not honor that policy and the birthday has since past. I emailed customer service numerous times about this and got no response. I called customer service and remained on hold over an hour waiting for a representative. I then contacted them again before closing and finally spoke to a representative who assured me my order would be processed soon. I am still waiting and they have since changed their shipping policy to Pro Hockey Life orders take 5-7 business days to process and ship. Regardless of this, I am not happy and if this is how this company treats customers I will shop elsewhere. It is truly appalling and ridiculous how this company, its affiliated companies, fglsports.com and the Canadian Tire Corporation does business.