DC D.

This is my horror story - true, absurd, and still unresolved 106+ days after the order, as of January 9th.

It all started when I ordered a bedroom set and a bookcase on 9/25. Then I decided to order a living room set, but I found the same set cheaper at Orlando Furniture. Now although Coleman's says they have a price guarantee, they refused to honor the price match saying it would cut too close to their profit margin so they were going to pass on the sale to me. I already had credit approved for Coleman, so despite the bitter taste of feeling cheated, I went ahead with the order which was only about $100 more than Orlando Furniture. Plus, the sales person claimed "white glove treatment." Mind you also, my purchase was over $1,000. So if their profit margin is that thin, the company should be worried.

It is now 11/16, I still do not have all my furniture - missing a dresser and I have a bed with no hardware, and the company could seem to care less. Call and ask to speak to a manager like "Cierra" and you'll get the apathetic cold shoulder with vague promises the company will look into it.

So why have I not received all my furniture?

1. Shipping company may get an incorrect phone number for you, or thus was the claim. Yet the shipping company clearly called me with someone else's delivery named "Melissa."
2. Shipping company may get the wrong email address for you. Why? I don't know. I got the bill, how could they muck this up?
3. My wife went into labor, I had to reschedule one time. This one was on me.
4. One delivery was incomplete. Got a bedroom set that was missing a dresser that no one can seem to find and a bed missing hardware. So it is back to sleeping on the futon while they try to find the parts to my bed. In fact, they sent me an email asking for a picture of the problem... demonstrating a complete lack of empathy. I took a picture of the empty space where my dresser would be standing and a picture of my unassembled bed.

Unfortunately, no updates from Coleman on when I will get my remaining items. The "white glove" treatment is more like someone in some latex gloves slapping you with a wet fish over and over again. Because yeah, all of the above may not even be the craziest part of this never ending debacle.

One 11/13 when the delivery company was delivering my living room set, the called me at about 7:20pm and asked if they could make the delivery at 9:30pm. It was a bit late, but I said sure. It wasn't until, and I kids you not, 11:51pm after I had fallen asleep they called and said they were running late and they wanted to make the delivery around 1am. I told them no. They said okay and the delivery would be at 8am tomorrow. Call after call from me to them with no answer the next day for the 8am delivery. Finally around 11am I went to work, then they called, apologized saying they over slept and was at my house...

Oh, and good luck returning something you don't like. That bookcase I bought crumbled before the first book even hit it. They wouldn't take it back. Bought a piece of Sauder half the price from Amazon, still standing today full of books.

Never, ever, buy from this company. I wish I was making this story up. Crazy. Unbelievable. You'd think after so many issues rhe company would offer some sort of rebate, money back, something. All I get is nothing and no updates on the still remaining missing pieces! The furniture is great besides the bookcase, the service is the worst I ever had in my entire life!

Edit: As of December 4th, still no update on the dresser. Had another false delivery for which the company again apologized (the shipping company came to my house, when I called and asked why they said it was a mistake and they didn't have anything to deliver...). Coleman said they would give me a $50 refund on my order which is about 3% of the total order... while I still wait for the pieces of my bed to arrive, I had to go get a temporary boxspring to put the mattress on. The nightmare order continues without end.

Edit: It is now January 9th, I recently received the missing dresser, but it was badly damaged. The company did offer some financial compensation for this. However, the delivery company came to set up the bed, and they did not have the instructions! So they left, wasting more of my time. A second attempt was made to set up the bed. This time they had the instructions, but the company discovered there are more missing pieces. So 3+ months, still no bed to sleep in. The nightmare just won't end with this company. I cannot stress enough how bad of an experience this is and overall.