I've always shopped at Sweetwater- been happy with the customer service there. For some reason-don't ask why- thought I'd try musicians friend as they had a good price on and "open box" slate ML1. What a mistake. It was "no box" as in used I guess and no documentation including activation code for the software required to make the mic useful. Contacted Musicians "Friend" and got "shrug IdK maybe contact the manufacturer" anyway. Huge hassle to save a few bucks but lesson learned. Seriously-steer way clear of Musicians Friend. $#*! those guys.