I contacted this company with my Visa company representative. They had been charging me for 3 years over $700 at $9.95 twice a month. They said they had been charging me for emails offering me discounts. I never saw an email I guess my SPAM folder could have been getting them. I fought this for 6 months and then they said it has been more than 6 months so they can not give me a rebate. My credit card company said since BBV had my correct name, address and email they can not help me. Check your email, call and cancel, huge SCAM!