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They charge a restocking fee for exchanges. There is no exchange in their system. You return - one case - and then order in the same phone call - another case. Also you may get a confirmation from the website that your order has been received, and then a couple hours later email that the order has been cancelled. Also if you want jeans that do not look faded or worn this is not the site for you. Also the partial refund came 21 days after Lee received according to tracking numbers. Called multiple times to get the partial refund.
Tip for consumers:
Just know you Have to Pay a Restocking fee if you have Ever ordered from them in the past and they waived even for an exchange.
Products used:
Jeans
Easy to remove and add and click back and forth from cart to item. Just a great site.
Ordered flicker flame christmas light bulbs. Some did not work upon arrival and they replaced. Was only a few days before Christmas and they mailed immediately and I got before Christmas. Great customer service. Beautiful flicker flame lights bulbs look real. Three flicker flame bulbs in picture and 2 clear. Hard to tell what look like, but couldn't load a video. Would buy from them again.
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