I've reported these people to the Better Business Bureau (www.bbb.org) and the Acorn site in Australia (www.acorn.gov.au) but have had no response from either. Extremely angry at having been ripped off by this company, as money is not all that easy to come by. I will only deal with reputable, well-known businesses online from now on, if indeed, I deal with anyone online again. I guess I only use my laptop on mains electricity till I can afford another battery. The one from laptopbatterylife has only lasted a few months. CRAP COMPANY - DON'T DEAL WITH THEM!