I ordered a photo book keychain. Now... it took over 3 weeks to prepare, ship and receive. The shipping tracker does not update so you have no idea actually where it is and when it is being delivered... but I did receive it and I loved them. I saw many bad reviews and people saying it is a scam. It actually isn't a scam, but if you are ordering, I suggest you give a good 4 weeks to ensure delivery for when you need it. I did end up emailing to find out where my order was. They did respond 3 days later stating it shipped and I should receive in 6-9 days, which I did. So... here is the skinny... They aren't a scam, processing and shipping are just slow but I was happy with my product.