Debbie A.

Good luck trying to make a payment online... you need more luck to talk to someone. Renewal pricing is more than your payment and doesn't apply to your payment. I guess it's a convience fee for their terrible service to aggreviate the $#*! out of you! Auto pay is a joke, you set it up and they take it out and then send you a letter "snailmail" telling you that your policy will be cancelled in a few days due to non payment? Try to call what they call " customer service"? Can't speak to anyone and when you email them, you will get a responce the next day "maybe" saying at they are looking into the matter and will respond within 5 business days... yeah well by then your policy is cancelled... oh and of course in that letter is a late fee applied for a payment that was made. This insurance company is aweful for real. I'm glad I got out while I could. God forbid, if there was a accident, I would hate to see how they handled that. Honestly you would be on your own. They also claim cheap auto insurance, but honestly there are other companies out there with better prices, less hassles and definitly better customer service. I have never in my life had such a problem trying to pay a company a bill? They are definitly scammers. As far as getting paperwork from them you might as well type up your own policy. STAY AWAY! THIS BUSINESS "if thats what they call it" IS ABSOLUTELY RIDICULOUS!