- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I had ordered wedding envelopes with our name and address listed on them. They were supposed to arrive no later than 10-28-17. A week after the promised arrival date I contacted Zazzle and they had informed me they would put a rush on my order and waive the shipping fee. Now it is 2 weeks later, 11-20, and I just received an email stating they are unable to produce the envelopes due to them moving their facility in the summer. Ridiculous that I had to initiate the email inquiring on the order versus them advising me when i ordered them that they were having trouble in getting products out on time.
Debbie hasn’t received any votes.
Debbie hasn’t received any thanks yous.
Debbie isn’t following anybody yet.
Empty.
Hello Debbie,
I am so sorry to hear about your recent Zazzle order. That is definitely not the kind of customer experience we strive for, and we truly apologize.
I will be sending you a personal message here, asking for your Zazzle account information. You are also welcome to update your review with your complete Order ID number.
Thank you,
Tram