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I have spend nearly £300 with clip hair recently and when one of my items after only three uses became unwearable after a faulty clip i sent the item back. The company will not refund as they dont care after it has been worn they only refund if the item is faulty on arrival. You spend all that money on something you expect it to last 6 months to a year minimum. To make it worse they do not reply to your emails and the service is terrible. I would of bought more clip ins from them but now i will not be doing as they dont care when you spen £80 on an item and it brakes - terrible service i will not be recommending them to anyone
Debbie M.'s review of Cliphair earned 10 Very Helpful votes
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Dear Debbie
I am sorry to read your comments. Kindly note Hair extensions are a hygiene product and just like cosmetic products no retailer will take a return of any used hair extensions unless there is a fault with the hair.
You have mentioned there was an issue with clips. Upon examination we can see that there was no problem with clip itself but the stitching that holds the clips to weft was lose. This can be easily mended by us and I don't see a reason why the product in itself should be replaced because the hair was completely fine. You also had the product for more than a month. I understand you have stated there was only 3 uses but you will appreciate we have no way to find out how many times the product was used. The clips can come loose with regular use of product.
Regards
M Kazmi
Customer Service