Debbie T.

Had to select a rating of at least 1, or I would have selected 0. Have experienced the absolute worst customer service ever. They've just scheduled a phone repair technician for the 3rd time, first 2 were no shows after waiting for them all day. 3 times trying to chat with a representative to report the issue, the first I was transferred 4 times and lasted over 45 minutes. The 2nd attempt was headed the same way so I quit and called. Could not get a representative on the phone, even though the robo voice said I was being transferred, had to answer a few more questions and was told Good-bye and hung up on. 3rd attempt at chatting resulted in a 3rd appointment for tomorrow, the representative could see no reason noted in the ticket as to why the technician did not show up or why the service was cancelled. Supposedly they rescheduled for tomorrow, but I see no confirmation that happened.