Debbie Y.

I placed two separate preorders for shoes via Barneys.com (I placed the orders about a year apart... I figured I'd give them at least two chances, right?). Both times the preorders were cancelled without Barney's providing any notification of the cancellation - **until I called to follow up on the orders.** "Oops, it looks like we can't fulfill your order... we can't give you any information on when this happened, we can only look this up when you call..." Seriously? Save your time and frustration and shop at Bergdorf's, Saks, Nordstrom's, or even some random corner bodega that provides better service.