Deb C.

I ordered a pizza & salad online using Eat24 to pick it up myself (no delivery) from a local pizza place 2 miles from my home. The timeframe for the estimated pick up was 10 mins - 50 mins. Really? Typically, it only takes 15 mins max from the time I call in my order. I received a text stating the restaurant was busier than usual and my order would be later. Mind you, I was on my way to pick up my food when I received the text. I got to the restaurant which wasn't busy and asked about my order. I was told the app was down and they just received my order and my pizza was in the oven. Eat24 is unreliable and unaccountable for their lousy service. The text I rec'd was inaccurate. Had I relied on the info from Eat24, I would have been hangry and gone off on the restaurant. Glad I followed my instinct to drive to the restaurant based on past experience. I got my order 8 mins after I arrived at the restaurant. Don't use Eat24; the service is UNRELIABLE and the company is unaccountable!