Deb J.

I purchased a wig that arrived to me turned inside out and without a net…if needing to return a wig, return instructions require the net…so, no net and inside out; the wig "hair" stuck straight up in the bangs area and also on top…not at all like the image of the wig…I contacted customer service and was told some wigs are turned inside out to protect them during shipping….not true with this wig at all…that made no sense whatsoever…I believe it was a coverup because I was sent a wig that had been returned by someone else and deemed defective…I asked that I not be charged for shipping back to them when I return the wig, but was denied…what the customer service person did was post in the email their return policy…as in; customer pays shipping…very unacceptable the wig I received…not to mention the horrible customer service.