Deb K.

Paid w paypal thru Synchroncy account. When product issues arose and company refused to take care of I disputed thru the bank. This happened in Jan 2023 and wasn't resolved in April. In May I was told via chat that they found for the seller. When I asked why I was told bc sellers response was illegible!? So that's my fault and the bank backed that? I find that a pretty shaky reason to deny the customer protection. Time to file a complaint thru consumer protections FTC. Id like to add that I was never sent this denial in writing but they placed the $119. Charge back on my account to be paid to them!
Will add photos after I go back to chat to screen shot them

I have been with straight talk since Feb 2020. I began my plan on the 28th of the month. Since that time they renew my plan on auto pay a different day it seems almost monthly. In May in was the 25th of the month then in June the 23ŕd and was td July will be the 22nd which will be an entire week early. Ill be paying for 7 days I won't get service for. It's no wonder their rating is so low.! I understand Verizon acquired Straight talk so I hope they turn this around. In addition my service seems to always be in and out. I'm usually on my xfinity wifi with out that I'd have left straight talk long ago. To add insult to injury, I belong to the rewards program. I received a text stating I had enough points to redeem for a month worth of service so I did that. 2 days later my bank is showing a pending charge to straight talk. They went ahead and took a month's payment after confirming I cashed in rewards point to cover the next month. No where on their site did it docume t that reward points gad been used for the next mo billing. But the reward points were down to only 300. I called and at first I was td I didn't have enough points to do that and had to clarify that they had already deducted the points needed for the free month. Christopher is person I spoke to and he finally was able to see that I had redeemed the pointss so he said I'd be refunded in 3 to 5 days. I went to make a phone call after about 5 min of competing my call with Christopher and a message indicating I had no service popped up. Emergency calls only! Very annoyed I tried to contact straight talk b4 no one wS available for reat of the day. After having to go thru many questions "to get me to the right place" I was finally connected to a live person who was very difficult to understand who again told me I didn't have enough points now for free month so I said I know I don't bc you already took them! And other person earlier credited my account for being billed even so and after that was taken cRe of I lost service for non payment! I mean really!? This is what dealing with straight talk is gonna come to!? Is Verizon wanting to end straight talk? Because thus customer is fed up. I may take a month or 2 to do it but I won't stay with a company who makes everything so difficult. I am a senior citizen living on a limited in one of social security which is paid monthly on the same day. I was not allowed to speak to a supervisor. My loyalty to this company will not continue when this company doesn't seem to appriciate loyal long time customers. I am not surprised their rating is so low. But apparently straight talk doesn't care. No I do not recommend straight talk. With competitors out there waiting to give good service why chose one that seems to have continuous issues. Customer satisfaction is important and this customer is far from satisfied