Deborah A.

Eagle Lake, Minnesota, United States

Deborah's Profile

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101

Domain Registration

“A big mistake...terrible customer service”

1/2/24

I am a small business owner. I purchased a domain name in June and I began to pay for a security certificate. In November I started to pay for hosting. It never worked right. There was always something going wrong. After six weeks of being bounced around from agent to agent, I found out from Adobe Portfolio that I never needed to buy hosting or a security certificate from Register as Adobe provides both for me. You would think that someone at Register might know that, but no. Every time I spoke to Register I dealt with another person who only knew what went on in their department. No one could look at the big picture and help me figure out what was wrong. There was no continuity in the customer service I received and no refunds and I am still getting emails about needing a CSR for the security certificate I no longer have!

Tip for consumers:
The customer service reps were frequently short with me. They told me what they thought the problem was and they grew condescending when I questioned them. "You need to find out your DNS from Adobe."
"Where do I even look for that information?" I asked. "I don't know, I don't have access to Adobe.com" was the answer. One of the last people I dealt with told me I didn't have a website and instead of helping me investigate, pushed me into talking with a web developer for a $2000 custom website.

Products used:
Domain name registration and management. I also purchased a security certificate and a hosting subscription but could never use them as they were unnecessary.

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