Deborah B.

I have rented from Turo successfully twice. Both rentals were complete without any problems. The cars were exactly what I expected and I had absolutely no problem. I will definitely rent again.
HOWEVER, one reservation was scheduled to begin at 8 am. The host tried to contact me on Turo, which I did not see, and then called Turo who canceled the reservation without my knowledge (the reservation was for an entire week, and was made weeks before), without ever attempting to reach me on my cell phone. So when I checked on my rental (thinking it would be available after all I had reserved it for a week). I was informed I did not have a car, and it was already rented elsewhere.
Since then, I have learned that Turo not only had my cell number (that's how they identified my account) but so did the host. NO ONE called or texted my cell phone. The host then blamed Turo for canceling and re-booking. However, I also learned, she did not have to report that I was late, but chose to.
This could have gone so much better if they had just texted me.
She lost the week-long rental, but I found an excellent car with a really accommodating host.