They are thieves--DO NOT GO NEAR THIS SITE! I wish the reviews were posted before I ordered! I ordered paisley print UGG boots from them for a Christmas gift. Unlike others, I received the boots, after paying a surprise $22 shipping that appeared on the order confirmation after I completed the order. Got boots in the mail, with no UGG box, but they were plain gray sold on their site for $30 less than the ones I ordered. They did reply to my email, said if I really want to send them back it will cost me another $35 for shipping and they didn't really think it was worth my time and money to do that! Nice! I have decided it is worth my time to make sure nobody else gives them any money!