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I recently purchased gas at a Shell service station. I received an email referencing a Shell Survey about my gas experience and was offered a $90 Promo Reward to complete survey. I completed
5 simple survey questions and then a list of available product reward items pops up - you only pay shipping/handling. If you read the fine print Terms of Service completely, you discover you are being offered a FREE "trial" membership of the product for X number of days and then your credit card will be charged the full price of the product.
Tip for consumers:
Don't fall for the Shell Survey scam.
Products used:
N/A
UPDATE: After hunting down a phone # online for neighbor.com, I did a speak with a representative. She couldn't help me, but advised me my issue would be referred to the Escalation Department and somebody would call me back. She could not advise me when. 15 minutes later, I received a call back and my payment issue was resolved. However, they do not provide any contact information for customer service on their web site.
Tip for consumers:
No customer service contact information is provided on their web site. I searched onine for a Customer Support #: *******264.
Products used:
Storage of belongings in a residential setting, as opposed to a self storage unit.
Customer service does not exist with neighbor.com. I'm having a problem changing my payment method online. It says it has been successfully changed, but the new payment method is not reflected in my payment profile. I dug online for a phone number number to call to reach a "Customer Specialist" and just for sh*ts + giggles waited 20 minutes for somebody to answer - nobody does. I have now requested a call back. We shall see if that happens, but doubt it. I will update my review if I am contacted back and my payment option is successfully changed.
Tip for consumers:
Having Customer Service or a real phone number to contact a representative
Products used:
Private storage
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