Their terms say they will provide a money back guarantee. Half of my order (the non-frozen stuff) arrived. Some of the order was wrong. I was not thrilled with the food - some was in squeeze pouches, others were dehydrated in paper cups. Looked gross. The portions were small. I was told "that's what a diet is." I explained that a diet is eating healthy. I asked if I could cancel and get my money back. I had called to cancel within 2 days - the terms say I can get money back if I cancel within 10. I spoke with Mike, who told me that I would get a full refund if I return what I have left (I had tried one item). I returned it, but they refused to give me a refund. They claimed that I did not cancel within time. I provided proof that I had signed up two days before and proof of my cancellation, but they still refused to give back my money. Now I have no product and am out the money. BUYER BEWARE!