Debra W.

Bought 3 bath light fixtures... One fixture was broken. Luna sent another quickly, and I didn't even have to return the broken fixture. I was pleased!

One of three lights was broken. I took pictures and submitted them to Luna. They sent another light and did not request that I return the broken fixture. Nice and simple. I appreciated that!

I ordered a "walker holder" for my mother's mobility scooter (for Christmas). It shipped on December 8th, but was not opened until Dec. 25th. Because I live in a different city than my mother, it was another two weeks before I could travel to see her, mount the walker holder, and try it out. The holder mounted correctly on the scooter, but neither her hospital issue walker, OR her rollater would mount correctly on the holder.

I repackaged the item in the original packaging and brought it back home. I contacted Spinlife to request a Return Authorization and was denied because of the 30-day return rule. I appealed for additional consideration because of the Christmas holiday, and was denied again. Now I own a brand new walker holder that is absolutely useless to me (or my mother).

I would understand the return policy if this was an item that had been worn, used, or had some type of shelf life or personal care use... but this is a welded piece of metal that has never even been used.

I will NOT order from this company again, because of the strict return policy.