Debra W.

My husband is diagnosed with Alzheimer's and I've taken care of him for six years, and now have to put him in a nursing home. The nursing home care is very expensive. I'm trying to cut back on bills. I called AT&T, and without any problems, and exemplary service with the DIRECTV customer service, I had my DIRECTV disconnected. I attempted to have my House alarm through digital life disconnected and was outsourced to some foreign person that was rude and very not understanding. This is a very difficult time for me, and she wanted my husband to tell her his name and the last four numbers of his Social Security number! This man has had Alzheimer's for six years, and I told the woman this. Of course, he could not tell her what she needed to know. He is barely able to speak. She was completely insensitive. If this is an example of AT&T's caring for their customers, I hope that people walk away from AT&T. Shame on you for outsourcing to people who don't care