I had ordered some boots (2 pair) for Christmas gifts for my two girls. I purchased them in October I gave them for Christmas as was the intent. Unfortunately one pair did fit the daughter they were given to. So several days after Christmas I called to return them and was told they would not take them back as I only had 10 days for the return... They were for a Christmas gift for goodness sake... There was no way I would have known within 10 days of receiving them that there would be an issue... So bottom line, I have a brand new, in the box pair of UGG style boots, to small for both my girls and myself, and I'm out $40... Real nice...