I placed order online for 25 video adapters, then less than 2 hours later, I requested sent email to cancel order. They replied 10 days later stating that the order could not be cancelled since it already had shipped. I requested RMA and they wanted to charge me a restocking fee and feight cost! I then replied requesting an exception and gave them the time line of events. As of yet, they have not responded! DO NOT USE THIS WEBSITE! NO PHONE NUMBER ANYWHERE AND THEY DO NOT REPLY PROMPTLY TO ANY EMAIL!