Dee S.

3 items were stolen from my home by Merry Maids employees (the only people to enter my home besides myself). This is a huge violation, and one that I would have thought the company would also be concerned regarding, but this was not the case.

Complaint placed with Merry Maids local representative (Deborah Goslin). Debbie was not interested in information regarding her employees, ensuring that this does not happen to other customers, or coming to a resolution. Details regarding stolen goods were left on her voicemail, and also via email. Attempted to let her know my concerns. Debbie was not interested in hearing these. She stated that her employees would never do such a thing, and the business has never had a stolen items complaint. Later in the conversation she contradicted herself by stating that the last time this happened all employees needed to make statements to the police, one of the women who last came to my home was dismissed (did not provide a reason, but said the company is not responsible for her actions as she no longer works there), and told me that she cannot reimburse me for stolen items unless a police report is filed (which clearly would not be helpful as the company does a great job of sending many different employees into the home- I believe it was 9 different employees who came to my home over the course of 7 cleanings).