After arthritis pain kept me from playing guitar for several years, I learned about the Zager Easy Play. I opted for the parlor-size acoustic because I have small hands and am only 5' tall. The customer support specialist treated me like family. My guitar arrived wonderfully boxed. The guitar came in an incredible, custom-molded case, almost perfectly tuned (cross-country with temperature extremities notwithstanding), and all the accouterments I never expected.The inlay is stunning. Love the T-shirt! But I digress. Never expected that, either! My love of playing is being restored. By the way, the sound is fantastic