Denise A.

I had made a reservation through priceline for a hotel. When I arrived they would not accept my reservation because the dates listed on the form where incorrect. I never noticed until I got there. We had been traveling all day and it was raining and terrible weather conditions. I have 2 small children and we were so tired. It was 11 p.m., we wanted to sleep so bad. When I arrived at the hotel the guy at the front desk would not help us because the dates had been screwed up and I did not buy them from Holiday Inn. I tried to contact someone to help us switch the dates and no one would help us, I was on the phone for 1/2 hour trying to get help and had 2 small kids crying and upset. It was a completely nerve wracking experience. We ended up walking out of there with no room to stay it. We had to drive all the way home in the terrible weather, tired and hungry. It was the worst experience of my life. The following few days I tried to contact the hotel and the other site to get the issue resolved they would not give us a refund no matter how hard I tried. I would never stay at this hotel if it was the last place on earth. Terrible customer service and of no help to someone who was in a terrible situation.