Don M.

I purchased Denver International Airport parking through way.com. When I arrived at the lot they were having a technical difficulty. They could not scan my way.com QR code and ultimately said I needed to park elsewhere. They said I should contact way.com and they would issue a refund. It was really no problem. EXCEPT... when I contacted way.com they did not respond. I contacted them multiple times to literally on response. I Tweeted them to no response. They finally got back to me 9 MONTHS LATER and asked for written documentation from the parking lot. Now while this might have been reasonable within 24 hours, or a week, of my contacting them, there was no way the parking lot was going to issue written proof 3/4 of a year after the incident. Ultimately, way.com customer support was unresponsive and rude in their handling of this matter. They lost a customer for life - and hopefully you, the reader of this review too - over $20.

Edit: "Shaniece M. – Way Rep" responded asking me to contact support. But I wish to point out that I have literally contacted way.com support literally every day for weeks with the same pathetic, unhelpful response. Shaniece M. Says delayed responses are "rare" but a 9-month delay should literally never happen. If way.com cared Shaniece M. Would provide her direct contact information and take responsibility to resolve the situation rather than asking me to take the same action I have already taken over and over. Shaniece M.'s response is not helpful and proves way.com will do anything to provide a terrible customer experience.

DO NOT USE way.com.

I purchased an item through blue dog ink for a customer of my small business. After charging my card they never sent a tracking link and did not respond to my many email inquiries. About a week later I called and they said it would go out 2 days later. Only 2 days later it still did not go out. I could not get anyone on the phone and they have not responded to my emails, again. If they don't respond tomorrow I will dispute the charge but regardless, they have wasted my time and made my business look bad to our customer because we could have purchased the item elsewhere. I will never use this organization again personally or professionally.