The agent was very kind and helpful he explained the different kits available and the prices to help me choose the one that fit my financial needs. The documents he sent helped my apt manager gain the knowledge of having an emotional support dog. She took copies to keep in office for all employees to familiarize themselves with the laws and rights for people. With disabilities. My customer service agent was ray. I also spoke to Joe. I want to thank you both for your kindness and compassion helping me through the registration process. Blessings to all.