Denise W.

On 12/9/22 I ordered touraline acupressure-self heating-shaping knee sleeves from Spinpaper, an online company in China. 12/16/2022 I was emailed that my oder had shipped from overseas by 1/3/23 I contated the customer service department at Spinpaper asking where my order was they responded that I should contact the USPS which I did. The USPS stated the tracking number that I Spinpaper provided was shipped back. I reached back out the customer service and was told that my package was sent to a container to be destroyed. They offered me a 10% refund on a $60.00 order. I disputed that amount asking for a full refund or product to be reshipped to me. The rep from Spinpaper offered me a 15% fund and I was told that I was at fault for giving them an incorrect address. I always use autofill for all my orders and have my packages sent to my parent's business, so I don't have packaged delivered and set on my front doorstep. I have proof on my oder that the address is legit and I never had any issues until now. The reason that I chose this company was that they offered the best deal for a PAIR as other companies were selling the product individually.