Denis L.

I wanted to book a ticket from LHR to BOM direct flight for 1 passenger, returning after 5 months. Bravofly led me down the booking path without once showing me flight details apart from departure dates, and fares.
I was led into booking the flights without further details. The booking confirmation was the first I knew of the flight being via Kuwait. I immediately realised that I had to cancel the deal and was forced from pillar to post to get communication in order to do so. I managed to get to a customer service 'human' who said it will be done and I will get confirmation in 7 to 14 days. I informed Barclaycard of the situation and felt reasonably safe.
After more than 28 days there was no communication from Bravofly so I tried to get in touch again. Round the mulberry bush and eventually on a chat I got confirmation that the communication to cancel was received on the same date as the booking. I decided to get in touch by phone and eventually got an email stating that cancellation was in progress and would be notified by email within 7days. I do not expect any refund as the system that is being employed is totally fradulent. It takes one to the cleaners while appearing to be honest.
My opinion thus far is do not go anywhere in online transactions with Lastminute or its subsidiaries as they are set up to take money without delivering honest service or refunds. Any email confirmation without a clear reply process is an attempt to defraud. Taking you to a site, registration and a host of complicated avenues is not honest in its complexity.
Every purchase online must be subject to cancellation within 24 hrs at no cost, and the reply method must be immediate without having to register elsewhere.