Dennis B.

I ordered two dressers that required assembly from Wayfair, and because I cannot assemble them at this time, I paid for Angi.com to provide an assembler. The day after the dressers arrived, an assembler arrived at 3:00 p.m. Telling me he had never assembled a dresser before, he worked for two and a half hours and botched the first dresser so badly that the drawers won't even close. He said he would return the next morning at 10:00, and I waited for two hours. He never showed up. When I called Wayfair, I was told that it doesn't stand behind some of the products it sells, including this brand, and said I need to get in touch with Angi to take care of the mess. The representative at Angi said it would only refund the cost of its service (since he couldn't do the job and didn't show up as he said he would) after they received an email from Wayfair providing verification I had bought the dressers and paid for Angi's service (up to six weeks after the refund process begins) but that Wayfair is responsible for the damaged, dysfunctional dresser. Wayfair then responded that it is Angi's responsibility, not theirs, and I am stuck with it. Neither business accepted any responsibility for its products or services. Because the dressers were to be a matched set, I had the unopened one returned to Wayfair, which charged me $58 for the return. Now I am stuck with a dresser that is unusable and am out the cost of one dresser and a delivery fee. I have had unsuccessful shopping experiences in the past but none as bad as dealing simultaneously with one company that clearly doesn't screen its employees and another that doesn't stand behind the products it sells. It was an expensive lesson learned: never deal with either company again. Let the buyer beware.

A week ago I placed an order through Instacart via Wegmans at Midlothian, Virginia, and today the shopper ostensibly filled it and said she was on her way to deliver it to the motel address I provided her. I NEED the groceries during lock down for covid-19. Instacart then informed me that the order was canceled bc the shopper said the address is inaccessible. A flat out lie! I have photographs to show it is accessible. To add insult to injury, Instacart charged me $15 for an accessible delivery. When I tried to get in touch with Instacart, its chat system proved to be worthless -- I was number 1788 in the queue. Desperate for food, we had to Uber to Kroger to get groceries even though I am not supposed to be out in public. Then I discovered that Instacart was filling the order again even though it had indicated the reorder was unsuccessful, and now I cannot cancel it. Maddening. Wegmans was no help and wouldn't reply. Maybe they will reply to the police's fraud department when I report the scam. The shopper might not have even assembled an order for all I know.

For three months I haven't been able to access my Citicard account online; each attempt results in a message saying my username. Password is incorrect (it wasn't!) and asks me to re-enter the information. When I do that, it locks me out till I call customer service (a lengthy process). Tech support usually offers the "expert" opinion that there must be a glitch in the system, though one said that if I key in the address myself instead of using a bookmark or Chrome suggestion it will open; it doesn't. In the numerous times I have called to gain access, customer service always says it will pass along the problem to someone. Not once have I ever received any word that has happened, and the problem persists. This is the worst financial institution I have ever dealt with. I no longer use the card, of course, but there are a couple charges to appear in the next cycle, and I need to cash in my reward money before they lose that, too, so I will need to get denied again.

I had previously contracted Robertson Electric in Charlottesville VA to install a new HVAC system, and because they did a good job, I selected it to install a new sump pump with back-up system. An electrician came to the house, looked at what needed to be done, and submitted an estimate of $871 for four hours of work for two workers. I had bought the equipment myself. I agreed to the estimate, which figured to be about $100/hour plus supplies -- higher than competing electricians, but my satisfaction with their previous work led me to select Robertson. Within a week, the two workers arrived and did an excellent job installing the system and moving an outlet in two hours time. I assumed that the estimate contract would be revised to half, but it wasn't. I called to ask why I was being charged the full price of the estimate when it took only half the time. The lady said they would reduce the bill from $871 to $610, which brought the hourly charge from $200/hour per person to $150/hour per person, much more than the hourly charge of $174/hour for TWO workers. According to Robertson's fee schedule, two hours of labor for two people should have been $348. When I asked about the extra $262 charge, she said that they charge extra for driving to the site (21 miles). The estimate contract had nothing in it about a charge of $262 to drive 21 miles, and her explanation was that the nature of a contract job is that it isn't broken down into hourly charges. The hourly wage is just part of it. Had that extra charge of $262 been spelled out, I would not have contracted with Robertson, which I never will again. The estimate simply listed four hours of work for two people plus any materials. My previous experiences with reputable companies hadn't prepared me for dealing with such deception. It's a shame that the employees do excellent work that is sullied by the billing process. An expensive lesson learned.

I wish I had read these reviews before ordering two jewelry pieces and a serigraph for gifts. The serigraph was supposed to ship in 3 to 5 days; that was two weeks ago and it hasn't been shipped. The two jewelry pieces haven't been shipped either. I called customer service and of course was put on hold -- for a long time. Finally it ended the wait wth a message to leave a message for them and they'd call me. That didn't happen either. I ordered many items from the former version of this company and never had the first problem. This new version reeks of a scam.